Policies and Ordering Instructions

All orders MUST be accompanied by:
Full Name, or Company Name(If applies)
Street Address Shipping Address Billing Address (if different than Shipping Address)
City, State, Zip Code, Country
Phone Number including Area Code

Complete Payment instructions (Please see Payment Methods below)
Credit Card Number, Expiration Date, CV2/CVV code, Full Name on Card, Billing Address of Card if different than Shipping Address Note: To avoid delays include all necessary information: Quantities, style number, size, color, description and price.


WE SHIP UNITED STATES POST OFFICE MONDAY - FRIDAY (NO SAT. OR SUN)




Ordering Methods:
Use our secure on line shopping basket and order form.

FAX your order to 313-274-4195
Print out shopping cart order form and FAX to us.

Call in your order to 1-877-31-CLOWN(25696) Monday thru Friday 10 am to 6 pm EST, Saturday 10 am to 4 pm EST.

E-Mail order to orders@clownsupplyandnoveltyco.com







Payment Methods:



Credit Card
We accept Visa, Master Card, and Discover credit cards. When submitting Credit Card information we MUST have Full Credit Card Number Expiration Date Full name shown on Credit card including middle initial if shown Billing address of Credit card including street address (or P O Box number), City, State, and Zip Code Name of Bank or Financial institution that issued Credit card.
Note: Your order will be shipped as soon as we receive Credit card authorization. We may require additional information for Credit card authorization.

Store Charges
All store charges require prior approval. We accept OFFICIAL SIGNED PURCHASE ORDERS from School Districts Recreation Departments, Organizations, etc. Please contact Clown Supply's Accounting Office for further information.

Special Note:
Michigan Residents 6% Sales Tax must be charged on all orders shipped in Michigan. The State of Michigan requires that we charge sales tax on merchandise AND shipping charges within the State of Michigan. Note: If you have a Michigan State Tax Exempt Certificate we MUST HAVE A CURRENT COPY of this certificate. This policy applies to Re-Sale and Charitable Customers. This tax exempt certificate must be issued by the STATE OF MICHIGAN (not the IRS). If we do not have this certificate we must charge you sales tax.

We do not ship COD. Please do not send Cash. Shipping Information Shipping Charges are listed under your Shopping Basket. Orders are usually shipped within 2 - 3 business days on IN STOCK merchandise. For OUT OF STOCK or SPECIAL ORDER items, you will be notified of the approximate shipping date. Please allow 4 - 6 weeks for merchandise temporarily out of stock. Shipping on all SPECIAL ORDER items will be determined by specific manufacturer as well as shipping from us to you. You will be notified as soon as we have a date from the manufacturer.


Clownsupply Return Policy

A RETURN AUTHORIZATION NUMBER is required for all returns.
Please call 877-31-CLOWN(25696) Monday thru Friday 10 am to 6 pm EST, Saturday 10 am to 4 pm EST.
All returned merchandise must be in the original package, all tags attached. Please carefully try on items and do not destroy packaging as we cannot accept worn or soiled items. All returns must be made within 10 days of shipping invoice date.

Returned merchandise is subject to a 10% restocking fee which will be deducted from the refund amount. Shipping charges are nonrefundable. Bulk items must be unopened, in original packaging.

For Damaged merchandise, call for a RETURN AUTHORIZATION NUMBER. Please state type of damage. Liability- Clownsupplyandnoveltyco.com shall not be responsible or liable for personal injury or property damage incurred by or through the use of any products sold by us. All fabrics sold by us are made for Theatrical or Show purposes and not for normal street wear. We do not guarantee the washing or wear ability of these fabrics unless otherwise specified. All merchandise sold by us is not Flame Retardant unless otherwise specified.